You can ask us to close your CreditPoint account (operated by Hayim Global Ltd) and delete your personal data at any time.
Before you request deletion: transfer out or spend any money left in your CreditPoint wallet. We cannot close an account that still holds a balance, and any pending transactions must finish first.
How to request deletion
- Send a message from the phone number registered on your CreditPoint account, by WhatsApp to 0903 117 7343 or by email to support@creditpointapp.com.
- Write: "Please delete my CreditPoint account" and include your registered phone number and full name.
- To protect you, we will confirm the request with you, for example with a code sent by SMS to your registered number.
- We close the account and confirm by message within 7 working days.
In the app, you can also go to Profile → Delete my account, which brings you to this page.
What is deleted
- Your login, password, transaction PIN and active sessions
- Your profile details, profile photo and email address
- Your referral code and referral links
- Your dedicated account number is deactivated
What we must keep, and for how long
Nigerian anti-money-laundering rules require us to keep transaction records and identity verification records (name, date of birth, BVN, NIN and verification photo) for five (5) years after the account is closed. They are stored securely, used only to meet those legal obligations, and deleted when the period ends.
Questions? See our Privacy Policy or contact support@creditpointapp.com.